This Returns & Refunds Policy applies to all purchases made through POSTEREVER™. Our procedures are designed to protect the quality of our curated art collection and to make returns simple, wherever you are in the world.
1. Damaged, Defective, or Incorrect Items
In the rare event your artwork arrives damaged, defective, or incorrect, we're sorry for the inconvenience — and we'll make it right quickly. We'll send a free replacement of your original item at no cost to you.
To start a claim, email us at support@posterever.com within 30 days of delivery, including:
- A clear photo of the damaged or defective product.
- A clear photo of the shipping packaging, with the tracking label fully visible.
Once our team verifies the claim, we'll produce a new replacement for you right away.
2. Order Cancellations & Modifications
Because every piece is made to order, your order goes into production soon after you place it.
- The 1-hour window: You can cancel your order, or ask us to correct your shipping address, within 1 hour of purchase.
- How to cancel: Sign in to your account, open your order, and request a cancellation there. You can also reply to your order confirmation email or reach us through our contact page.
- Address changes: Reply to your order confirmation email or use our contact page, and include your order number.
- After 1 hour: We will still do our best, but your print may already be in production, so changes can't be guaranteed.
3. Change-of-Mind Returns
If your artwork isn't quite right for your space, we accept returns for store credit, exchange, or refund within 30 days of delivery, provided:
- Condition: The artwork is unused, free from any signs of handling or display, and packed securely in its original packaging.
- Refund amount: Because shipping is included in the price of every order, an approved return is refunded in full — there is nothing withheld for the original delivery.
- Return shipping: Customers arrange and pay for the return shipment itself.
- Restocking fee: $0 — we never charge a restocking fee on authorized returns.
- Exempt items: Gift cards are non-returnable and non-refundable.
⚠️ Important return-address notice: Please DO NOT ship your return to the sender address printed on your original shipping label. Because our artwork is produced across a network of local print studios, packages sent back to production sites without authorization can't be tracked or processed.
Designated return center: All authorized returns must go to our dedicated US facility. Please email support@posterever.com first to get return authorization, then ship your parcel to:
Attn: Jeff — POSTEREVER Returns
1985 Del Amo Blvd, R2579
Torrance, California (CA), 90501
United States
4. European Union: Your Right of Withdrawal
If you live in the European Union, Iceland, Liechtenstein, or Norway, you have a legal right to withdraw from your order within 14 days without giving any reason. That period starts on the day you, or a person you name, physically receives the last item in your order.
Our standard policy is already more generous than the law requires: we accept change-of-mind returns for 30 days from delivery, and that longer window applies to you as well.
- How to withdraw: Email support@posterever.com before the 14-day period ends and tell us clearly that you want to withdraw, including your order number. A plain email is enough. You may also use the model form below, but you are not required to.
- Sending the artwork back: We'll reply with return authorization and the correct address. Please send the artwork back within 14 days of telling us, and do not ship it to the sender address printed on your original shipping label.
- What we refund: The full price you paid for the returned items, with no restocking fee. Delivery to you is included in the price of every order, so there is no separate outbound shipping cost to add back.
- When you get it: Refunds are issued to your original payment method within 5–7 business days of approval, and in every case no later than 14 days after we receive the returned artwork or your proof of return shipment, whichever reaches us first.
- Return shipping costs: You are responsible for the direct cost of sending the goods back to us. Please use a trackable service, as we can't refund a return we're unable to confirm was sent.
- Condition of the artwork: You're welcome to unpack your artwork and inspect it as you would in a shop. If its value is reduced because it was handled beyond what is necessary to check it, we may reduce your refund by that amount. Artwork that arrives damaged or defective is covered by section 1 and is always replaced free of charge.
- Cancelling before delivery: You may withdraw at any point between placing your order and receiving it. For the first hour after purchase you can cancel the order yourself (see section 2). After that hour, email us and we'll stop the order if it hasn't yet gone to print. If it has already shipped, you can still withdraw and return it under the terms above.
- Made to order, not personalized: Every piece is printed after you order, but nothing about it is customized to you personally. For that reason we do not apply the EU exception for custom-made goods, and your right of withdrawal applies in full.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To POSTEREVER, Attn: Returns, 1985 Del Amo Blvd, R2579, Torrance, California (CA), 90501, United States — support@posterever.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Date:
5. Refund Processing & Evaluation
When your return arrives, it goes through a standard quality check against our original-condition criteria.
- Notification: You'll get an email confirming we received your package, followed by an approval or rejection update.
- Refund issuance: Approved refunds are applied to your original payment method within 5–7 business days, depending on your bank's processing times.
Delayed or missing refunds: If you've been approved but don't see the credit yet:
- Check your bank balance again.
- Contact your card company or bank — posting times can delay when funds appear.
- If you've done both and still need help, email us at support@posterever.com.
6. Trackable Return Shipments
To protect your refund or store credit, all authorized returns must be shipped with a trackable service. After sending your parcel to our Torrance, California facility, please forward the tracking link or a photo of your shipping receipt to our support team.
We can't take responsibility for or refund returns that are lost, misrouted, or damaged in transit without valid tracking proof.