This Returns & Refunds Policy applies to all purchases made through POSTEREVER™. Our procedures are designed to protect the quality of our curated art collection and to make returns simple, wherever you are in the world.
1. Damaged, Defective, or Incorrect Items
In the rare event your artwork arrives damaged, defective, or incorrect, we're sorry for the inconvenience — and we'll make it right quickly. We'll send a free replacement of your original item at no cost to you.
To start a claim, email us at support@posterever.com within 30 days of delivery, including:
- A clear photo of the damaged or defective product.
- A clear photo of the shipping packaging, with the tracking label fully visible.
Once our team verifies the claim, we'll produce a new replacement for you right away.
2. Order Cancellations & Modifications
Because every piece is made to order, production begins shortly after you place your order.
- The 1-hour window: If you need to cancel to make changes, you can do so within 1 hour of purchase.
- How to cancel: Use the cancellation link on your order confirmation page, in your account dashboard, or in your confirmation email.
- Important: Please cancel through these automated options rather than emailing us — support emails may not be seen before your item enters production.
3. Change-of-Mind Returns
If your artwork isn't quite right for your space, we accept returns for store credit, exchange, or refund within 30 days of delivery, provided:
- Condition: The artwork is unused, free from any signs of handling or display, and packed securely in its original packaging.
- Refund amount: Because shipping is included in the price of every order, an approved return is refunded in full — there is nothing withheld for the original delivery.
- Return shipping: Customers arrange and pay for the return shipment itself.
- Restocking fee: $0 — we never charge a restocking fee on authorized returns.
- Exempt items: Gift cards are non-returnable and non-refundable.
⚠️ Important return-address notice: Please DO NOT ship your return to the sender address printed on your original shipping label. Because our artwork is produced across a network of local print studios, packages sent back to production sites without authorization can't be tracked or processed.
Designated return center: All authorized returns must go to our dedicated US facility. Please email support@posterever.com first to get return authorization, then ship your parcel to:
Attn: Jeff — POSTEREVER Returns
1985 Del Amo Blvd, R2579
Torrance, California (CA), 90501
United States
4. Refund Processing & Evaluation
When your return arrives, it goes through a standard quality check against our original-condition criteria.
- Notification: You'll get an email confirming we received your package, followed by an approval or rejection update.
- Refund issuance: Approved refunds are applied to your original payment method within 5–7 business days, depending on your bank's processing times.
Delayed or missing refunds: If you've been approved but don't see the credit yet:
- Check your bank balance again.
- Contact your card company or bank — posting times can delay when funds appear.
- If you've done both and still need help, email us at support@posterever.com.
5. Trackable Return Shipments
To protect your refund or store credit, all authorized returns must be shipped with a trackable service. After sending your parcel to our Torrance, California facility, please forward the tracking link or a photo of your shipping receipt to our support team.
We can't take responsibility for or refund returns that are lost, misrouted, or damaged in transit without valid tracking proof.